Card Banking Security

It pays to be alert...

Card Banking Security

Every day, Auswide Bank processes thousands of card transactions initiated at ATM's, EFTPOS or online.

Typically these transactions are made using your secret Personal Identification Number (PIN), Access Code or Password.

  • You should read and understood the Terms and Conditions relating to the use of these banking services. You should read and understand any terms and conditions provided by our product partners and financial service providers in respect of the banking services they offer.
  • These terms and conditions will tell you your rights and obligations and things such as which accounts can be accessed with your card and/or PIN or Access Code; any restrictions that apply, such as limits on how much money you can withdraw in a day and how to report the loss, theft or unauthorised use of a card or PIN.
  • Always check your statements or check your account on-line on a regular basis to ensure there are no unauthorised transactions. Some transactions that look unfamiliar may appear that way because the merchant's banking is done under another name.
  • Consider applying for Verified by Visa for your Auswide Bank Visa Debit Card or MasterCard SecureCode for your Auswide Bank Credit Card which provide you with extra security when transacting online.
  • Tell Auswide Bank (or our product partner or the financial service provider issuing the banking service) immediately if your card is lost or stolen or someone else may know your PIN, Access Code or Password. Also tell us immediately if you find an unauthorised transaction on your statement.
  • Make sure you know where your card is located at all times. Make sure it's secure to minimise the risk of theft. If you are expecting a card to be delivered in the mail, ensure your letterbox can be locked and that you check your letterbox regularly for the card's arrival. If your card does not arrive within a reasonable time of you ordering the card or being advised by your bank that a card is being sent to you, advise your banking institution.
  • Never tell your PIN, Access Code or Password to anyone, including a friend or family member. Don't record it on your card or with something you keep with your card. Most unauthorised transactions happen because a person gave someone else their PIN or Access Code. Safeguarding the secrecy of your PIN is the best way to protect yourself from unauthorised transactions.
  • You should avoid using your birth date or a recognisable part of your name as your PIN, Access Code or Password as this is easy for others to guess.
  • You may wish to lower your credit card limit which would prevent a criminal spending more than the determined amount I the card was ever lost or stolen. You need to balance this decision with ensuring your card limit is appropriate to your spending needs.
  • Cut up cancelled or expired cards before disposing of them.
  • Be vigilant when using ATM's or EFTPOS – watch out for others looking over your shoulder when entering your PIN ('shoulder surfing')
  • Criminals have been known to fraudulently obtain card data or card PIN's by strategically placing ATM card skimming and PIN capturing cameras and devices on ATM's. Be on the lookout for anything unusual that may stand out or look 'out of place' on an ATM. Report any suspicious devices or activity to the ATM owner.
  • When using EFTPOS – keep your card in sight at all times and only allow card 'swiping' on an EFTPOS terminal to avoid card 'skimming'.
  • For useful information and advice about banking and online scams please refer to our Fraud Warnings & Scam Alerts.

Contact us immediately if you need help with these banking services including changing PIN's or reporting lost or stolen cards.