Insurance Claims & Existing Cover Enquiries

A helping hand is not far away!

Our insurance partners provide convenient options for all claims, enquiries or changes on your existing insurance policy.

For a quote for new or additional insurance protection please visit our personal or business insurance pages.

Home Building, Home Contents, Landlord, Car, Caravan & Trailer Insurance:

Submit your home or motor claim to Allianz online

Alternatively (and for claims on other policies) phone Allianz on 1300 139 418

Hours of operation - Monday to Friday 8:00am to 8.00pm EST.

  • For claims PRESS 1
  • For home enquiries PRESS 2
  • For motor enquiries PRESS 3
  • For other enquiries PRESS 5

After Hours Claims - 131 000

Compulsory Third Party (CTP)

To contact Allianz CTP claims staff call 1300 555 030. For personal injury claims against another CTP insurer, or for more information about CTP Claims, please visit the relevant State/Territory authority below.

State Authority
QLD Motor Accident Insurance Commission
NSW Motor Accidents Authority (NSW)
VIC Transport Accident Commission
SA The Motor Accident Commission
TAS Motor Accidents Insurance Board
WA Insurance Commission of WA
ACT NRMA Insurance Ltd
NT Territory Insurance Office

Pleasure Craft (Boat) Insurance

Phone Club Marine on 1300 002 582
(hours of operation - Monday to Friday 8.30am to 5:00pm EST)

  • For claims PRESS 3
  • For enquiries and changes to your existing cover PRESS 5

Travel Insurance

Contact Allianz Global Assistance for claims or 24 x 7 Emergency Travel and Medical Assistance

Business Insurance

Phone the Allianz Business Insurance Service Centre on 1300 301 675
(hours of operation - Monday to Friday 8.30am to 5:00pm EST)

  • For claims PRESS 1
  • For enquiries and changes to your existing cover PRESS 3

Mortgage Repayment & Personal Loan Cover Insurance

Phone Allianz on 1300 362 108
(hours of operation - Monday to Friday 8.30am to 5:30pm AEST (excluding public holidays))

  • For claims PRESS 1
  • For enquiries and changes to your existing cover PRESS 3