Online Banking Security

Simply ways to protect yourself...

Banking online is convenient, could save you money and may help the environment.

However, there are people who try to find the holes in the security measures and internet habits of people banking or transacting online. They try to trick you into revealing personal details and account details so they can steal information, money and property.

If you make sure your computer, smartphone or tablet and use of the internet is as secure as possible, then you are a long way to transacting safely online.

When banking on the internet it is recommended that you follow these steps:

  • Apply for Internet Banking SMS Secure to have the reassurance that funds in your Auswide Bank account are not being transferred to a new third party payee without your knowledge.
  • Always access our website by typing the address into the browser or keeping the address in your 'favourites' or 'bookmark' folder to reduce the risk of mistakes or deception. In particular beware of Bogus Websites and Email Phishing.
  • For useful information and advice about banking and online scams please refer to our Fraud Warnings & Scam Alerts.
  • Keep your computer, smartphone or tablet up-to-date with anti-virus, firewall software and the latest patches. Anti-virus software is used to detect and eliminate viruses and other malicious software such as worms and Trojans. Any computer, smartphone or tablet connected to the Internet faces the risk of virus infection, so it makes sense to secure your computer adequately with antivirus software. New viruses appear every day, so in order for your antivirus software to be effective, these definitions need to be updated regularly. Most antivirus software comes with 12 months of free updates, but you'll usually have to purchase additional annual subscriptions after that. You will also need to keep your operating system up to date e.g. Microsoft Windows, Unix or Macintosh, this can usually be done via their official website. No software can guarantee 100 percent protection — viruses are constantly evolving and can spread between PC's rapidly. Antivirus software is only effective if it's up-to-date, so it's vital that you subscribe to regular updates and ensure that it is continuously updated. Some anti virus and other software providers do supply updates online, these are called security patches. The Internet Association of Australia provides links to various internet security programs and vendors.
  • Avoid using passwords or PINs (Personal Identification Numbers) that are relevant to your personal situation. Passwords with telephone numbers, postcodes, your name, or the name of a close relative and dates of birth are simple for criminals to trace. Create passwords with letters and numbers that cannot be easily attributable to you.
  • Always memorise your password or PIN and do not write it down or store it on your computer, smartphone or tablet. You are responsible for keeping this information confidential.
  • Change your password regularly and don't use the same password for other services such as your video store.
  • Confirm that your data is encrypted between your computer, smartphone or tablet and Auswide Bank by looking for the padlock symbol on the bottom right hand corner of the browser window.
  • Always log out from the Internet banking menu when you finish all your banking.
  • Close your Internet browser after logging out at the end of each Internet banking session.
  • Beware of any windows that 'pop up' during an Internet banking session and be very suspicious if it directs you to another website which then requests your customer identification or password.

Additional security tips for your smartphone and tablet:

  • Lock – set your smartphone and tablet to automatically lock. The password will protect your device so that no-one else can use or view your information. Also store your device in a secure location.
  • Contact your bank if you lose your smartphone or tablet – Call us immediately to tell staff about the loss and provide your new mobile number especially if you use SMS Secure to authenticate transaction.
  • Clear your mobile device of text messages especially before sharing, discarding or selling your device.
  • Be careful what you send via text – never use text messages to disclose any personal information, such as account numbers, passwords or other personal information which could be used to steal your identity.
  • Be wary of free downloads, programs, software or screensavers – sometimes malware and spyware can be hidden in free offers of other files.
  • Be aware – when using Internet banking in busy, public areas, check for people looking over your shoulder.
  • Wi-Fi – don't conduct Internet banking using unsecured Wi-Fi networks.

Find out more about the security of Auswide Bank's Internet Banking

You should also ensure you have read and understood the Terms and Conditions relating to the use of Internet Banking and other Auswide Bank banking services that may be available on-line.

Visit Card Services Direct for details of Card Services Direct Internet Banking Terms and Conditions and security policies. Other on-line applications provided by arrangement with our product partners and financial service providers may provide separate terms and conditions and security information.

More information about steps you should take to protect yourself on-line can be found at Stay Smart Online.


Internet & Mobile Banking SMS Secure

Auswide Bank Internet Banking and Mobile Banking customers can protect the funds in their Auswide Bank account by applying for Internet Banking SMS Secure.

This free service provides customers with the reassurance that funds in their Auswide Bank account are not being transferred to a new third party payee or their contact details are not being changed online without their knowledge.

It is compulsory for both Internet & Mobile Banking customers wishing to transfer funds to a third party to adopt Internet Banking SMS Secure.

Once registered for Internet Banking SMS Secure, customers will then be sent an SMS Secure code as a text message to their nominated mobile phone whenever:

  • funds are requested to be transferred to a new third party payee*;
  • if "Add to Payee List" box on the Internet Banking payment page is ticked; or
  • if the BSB or Account Number of an existing payee that has previously been authorised for SMS Payment Security is edited.
  • Contact details in My Profile are changed online

Note: Mobile Banking customers will need to set up new third party payments using Internet Banking once registered for Internet Banking SMS Secure.

Once a payee has been authenticated by SMS Secure, any subsequent payments to the same payee will not have to be authenticated using SMS Secure again.

Apply now for Internet Banking SMS Secure.


More about MasterCard SecureCode

MasterCard SecureCode is an initiative by MasterCard that is designed to make internet shopping safer for Cardholders.

What is MasterCard SecureCode?

MasterCard SecureCode is a program designed to provide cardholders with added security when transacting online. Online transactions will be authenticated with an additional layer of security for protection against the unauthorised usage of cardholder accounts.

How will Card Services manage this?

The solution to MasterCard SecureCode will be the introduction of a one-time SMS password for all online transactions with merchants that have signed-up to MasterCard SecureCode. This will apply to all transactions, regardless of the dollar value of the transaction. Without the one-time SMS password, the cardholder will be unable to continue the transaction.

How will it work?

The MasterCard SecureCode process will apply to any online transaction a cardholder undertakes through a merchant that is enrolled into the program. The process will be as follows:

  • When a cardholder submits their online order at a participating merchant, a unique one-time password will automatically be sent to their mobile phone via SMS prior to the completion of the transaction.
  • A window will pop-up online, prompting the cardholder to enter the unique password.
  • Once the unique SMS password is entered by the cardholder, an authentication process will run, where the cardholder will be identified and the transaction authorised to go ahead.