Verified by Visa

Extra protection when shopping online with your Auswide Bank Visa Debit Card.

Register now for Verified by Visa.

Verified by Visa is a free service that provides you with extra protection and security when you purchase goods or services from a participating Verified by Visa retailer via the internet...just like entering a PIN at an ATM or EFTPOS terminal.

The Verified by Visa service authenticates that you are communicating with Auswide Bank during an online shopping transaction.  It also helps verify that it is you who is using your card online - before we authorise the purchase.

How do you activate the service?

Activating your Auswide Bank Debit Card for Verified by Visa is very simple - you'll only need a few minutes to complete the process.

For your convenience, there are two easy ways:

Activate on-line now

Have your Auswide Bank Visa Debit Card and Auswide Bank Client Number handy and simply follow the prompts.

Click here to begin

As part of the activation process, you'll be asked to:

  • create a Personal Message of your choice – a sentence or phrase or statement (up to 30 characters); and
  • provide Answers to Security Questions for future online purchases (such as your favourite sports team); and   
  • create your own Username and Password. The Username must be between 4 and 9 characters in length.  The Password must be between 6 and 10 characters in length and must contain at least one alpha character and one numeric character.

Activate during online shopping

If you are not already registered for the service, you will be prompted to activate at participating Verified by Visa retailers during the checkout process of making your online purchase. 
When prompted:

  • provide your Auswide Bank Client Number; and
  • provide Answers to Security Questions for future online purchases (such as your favourite sports team); and  
  • create your own Username and Password. The Username must be between 4 and 9 characters in length.  The Password must be between 6 and 10 characters in length and must contain at least one alpha character and one numeric character.

Once you have finished the activation process your purchase will be completed with the added level of security provided by the Verified by Visa service.

Should you elect not to register at that time, you can register for the service at a later stage when shopping at participating online retailers. However...

What if the service is not activated?

It is mandatory for you to register with Verified by Visa on your first on-line shopping transaction or you will not be able to shop on-line with your Auswide Bank Debit Card at Verified by Visa retailers.

For additional security, we recommend that you also create a Personal Message (a sentence, phrase or statement of your choice up to 30 characters) as this helps authenticate that you are communicating with Auswide Bank when online shopping. You can do this online.

If you wish to CHANGE your password, the answer to your security questions or your personal message at any time in the future you can easily do so online.

What happens once your Debit Card is activated for the service?

After service activation, whenever you make an online purchase with a participating Verified by Visa retailer, you will be prompted to supply your Password during Checkout. Before entering your Password, always look for your Personal Message (if you have created one) on the screen. Once you've confirmed that your Personal Message appears correctly, you will also be asked to provide the Answer to one of your Security Questions. You will be asked a different Security Question each time you shop. Upon verification, your purchase can then proceed.

What if you forget your Password?

Simply call Auswide Bank on 1300 138 831 (8.25am to 4.45pm EST Mon, Tues, Thurs, Fri. Wed 9am to 4.45pm EST) and we will clear your verified by Visa details. You will then need to reactivate as if your were activating for the first time.

If you do not reactivate the service, you will be required to do so when you next process an online shopping transaction at a participating online Verified by Visa retailer.

What are the computer requirements?

You can use Verified by Visa on any computer or mobile with an Internet connection. There's no special software to install. However, if the software on your computer is set to stop 'pop-up' windows from appearing, you will need to disable this function. Pop-up's are essential for the service because at the point of purchase with a participating online retailer, your Personal Message will be displayed and you will be requested to enter your Password along with the Answer to your Security Question via a 'pop-up' window. Be sure also that Cookies and JavaScript are enabled on your computer.

Where you can shop with Verified by Visa?

To shop with the added security of Verified by Visa, just look for the Verified by Visa logo displayed on the web page of participating online stores.

An ever increasing number of on-line retailers are becoming Verified by Visa merchants. If the online retailer is not yet participating, you will still choose to pay with your Auswide Bank Visa Debit Card (or choose another method of payment) however your purchase will proceed without the extra level of security that Verified by Visa offers.