Insurance Claims & Existing Cover Enquiries

A helping hand is not far away!

Our insurance partners provide convenient options for all claims, enquiries or changes on your existing insurance policy.

For a quote for new or additional insurance protection please visit our personal or business insurance pages.

Home Building, Home Contents, Landlord, Motor, Caravan & Trailer Insurance:

Submit your home or motor claim to Allianz online

  • Claims lodgement service is provided online 24 hours a day.
  • Phone between 7:30am and 10:00pm AEST to lodge a claim on 1300 139 418.
  • For Emergency claims (10:00pm – 7:30am AEST), please call 13 10 13.
  • For existing policies, please call 1300 139 418 between 8:00am and 8:00pm AEST.

Compulsory Third Party (CTP)

To contact Allianz CTP claims staff call 1300 555 030. For personal injury claims against another CTP insurer, or for more information about CTP Claims, please visit the relevant State/Territory authority below.

State Authority
QLD Motor Accident Insurance Commission
NSW State Insurance Regulatory Authority
VIC Transport Accident Commission
SA The Motor Accident Commission
TAS Motor Accidents Insurance Board
WA Insurance Commission of WA
ACT NRMA Insurance Ltd
NT Territory Insurance Office

Pleasure Craft (Boat) Insurance

Phone Club Marine on 1300 002 582
(hours of operation - Monday to Friday 8.30am to 5:00pm EST)

Business Insurance

Phone the Allianz Business Insurance Service Centre on 1300 301 675
(hours of operation - Monday to Friday 8.30am to 5:00pm EST)

Mortgage Repayment & Personal Loan Cover Insurance

Phone Allianz on 1300 362 108
(hours of operation - Monday to Friday 8.30am to 5:30pm AEST (excluding public holidays))