Flood Situation – NSW & QLD

This information is current as at Monday 23rd March 2021

Auswide Bank recognises that some of our customers and communities may have been impacted by the flood situation in various areas of NSW and QLD and provide the following update.

Further updates may be made available as additional information comes to hand. Please revisit our website from time to time.

Individuals in an area affected by flooding should  first look out for the safety of their family and themselves. If you believe you may need emergency assistance, please contact the SES or emergency services.

If you have sustained any damage to property as a result of the floods and have Allianz Insurance through Auswide Bank, notify Allianz as soon as it's safe to do so using one of the below methods:

Phone (Claims Hotline) 1300 555 030
Online allianzclaims.com.au

In addition:

  • All Auswide Bank branches and ATM's are operational at this time.
  • As your  bank we have taken the following measures to support our customers:
    • Affected loan customers may be eligible for additional hardship assistance on their Auswide Bank home loan, business loan, personal loan or credit card.
    • Affected term deposit customers needing access to their funds may be eligible to do so without incurring any early withdrawal rate or providing the normal 30 days' notice of withdrawal.
    • Customer wishing to purchase household items and white goods may be eligible for a discounted interest rate and waiver of the establishment fee on an Auswide Bank personal loan.
    • For any other queries or for additional support please call us on 1300 138 831 (7am to 7pm AEST weekdays) or email.
  • The latest Emergency Alerts are available by visiting Disaster Management Queensland or Disaster Management NSW website.

Auswide Bank supports our customers, staff and communities at this time and urges everyone to take care.  We also pay tribute to emergency services personnel and volunteers who are working to help our communities and keep them safe.