SCAM ALERT: We urge customers to be wary of phone calls and texts that appear to be from Auswide Bank. If you ever have any concerns about an incoming call you have received from someone claiming to be from Auswide Bank, hang up and contact us directly on 1300 138 831. NEVER PROVIDE YOUR SMS ONE TIME PASSCODE TO ANYONE, NOT EVEN SOMEONE FROM AUSWIDE BANK. Learn more about scam awareness here.

Quick links

Digital Transformation and Partnership

Our approach

At Auswide Bank, we deploy digital capabilities to accelerate the delivery of our strategy. We focus on those opportunities that maximise our return on investment for our key value streams. Whether it’s automation including robotics, point to point integration, predictive analytics, or Artificial Intelligence/Machine Learning (AI/ML), we target digital interventions where they will have the largest impact.

Our corporate strategy is driven by four focus areas:

  1. Third Party and Private Bank channels for acquisition.
  2. Actively pursue inorganic growth.
  3. Roll out exceptional customer experience across all channels.
  4. Invest to grow and keep the promise.

These priorities ensure we are targeted in our approach to digital.

Our progress

Current digital capabilities deployed and generating a return include: > Internet banking and mobile app offering full payment choices and anytime banking to our customers.

  • Ongoing investment in maintaining cyber and data resilience.
  • Data platform in the cloud offering improved data capabilities and management of data risk.
  • Digital fraud management via our partnership with Indue.
  • Industry leading AI to retain our home loan customers through a targeted call program.
  • A robotic process automation program that automatically completes up to 5,100 processes per month. This program stretches across our customer and operations areas creating ongoing efficiencies for the bank.

Have some questions?

We’re here to help.

Website Terms of Use  |  Privacy Statement
Broker Website

Contact us

Follow Us

© 2023 Auswide Bank Ltd ABN: 40 087 652 060, Australian Financial Services & Australian Credit Licence: 239686.
Products are issued by Auswide Bank unless specifically stated otherwise. To decide if a product is appropriate for you please carefully read the relevant product terms & conditions or disclosure statement. A target market determination can be obtained here. Any advice contained on this website is general advice only.

We acknowledge the Traditional Owners of the lands on which we operate and pay our respects to Elders past and present, and to emerging community leaders. We also acknowledge the important role Aboriginal and Torres Strait Islander peoples continue to play within the communities in which Auswide Bank operates and where our team members reside.